Tony Posted February 8, 2009 Report Share Posted February 8, 2009 We had a COP install (Customers Own Property) rear suspension on the rear of a old Golf GTI, no problems there other than the fact the OEM top mounts needed to be transported to the new suspension units... Unfortunately one of the top mounts broke away from it's cup housing meaning the damper shaft was able to detach on droop. We was unable to replace the mount since the parts are no longer readily available and i wasn't keen to let this owner drive the car in this condition.. I argued "you cannot" drive the car away in this condition but the owner was adamant so off he went. Did i have the right to stop him?...... do i have a professional duty not to let him drive away?. Quote Link to comment Share on other sites More sharing options...
CIH Posted February 8, 2009 Report Share Posted February 8, 2009 ....do i have a professional duty not to let him drive away?. Yes ...Did i have the right to stop him? Legally, no. So let's not worry about it. Quote Link to comment Share on other sites More sharing options...
Tony Posted February 8, 2009 Author Report Share Posted February 8, 2009 ....do i have a professional duty not to let him drive away?. Yes ...Did i have the right to stop him? Legally, no. So let's not worry about it. Could you be more to the point please Quote Link to comment Share on other sites More sharing options...
Rich Posted February 8, 2009 Report Share Posted February 8, 2009 Couldn't you phone the police and say they're driving a car which is unroadworthy? Quote Link to comment Share on other sites More sharing options...
CIH Posted February 8, 2009 Report Share Posted February 8, 2009 Probably not the 5-0 but I suppose you could contact the VOSA stormtroopers to reel him in ? MOT guys can contact VOSA but I do't know about garages generally. Quote Link to comment Share on other sites More sharing options...
Tony Posted February 8, 2009 Author Report Share Posted February 8, 2009 Couldn't you phone the police and say they're driving a car which is unroadworthy? Yes but it's a difficult one..... the owner would be miffed to say the least, plus the police would deem this a very low priority if at all. Some years ago i did refuse a customers car return.... It was around lunch time and he returned to collect the car and was absolutely ratted, the police sat outside of the centre and pulled him once on the road..... Quote Link to comment Share on other sites More sharing options...
Rich Posted February 8, 2009 Report Share Posted February 8, 2009 Couldn't you phone the police and say they're driving a car which is unroadworthy? Yes but it's a difficult one..... the owner would be miffed to say the least, plus the police would deem this a very low priority if at all. Some years ago i did refuse a customers car return.... It was around lunch time and he returned to collect the car and was absolutely ratted, the police sat outside of the centre and pulled him once on the road..... Yeah plus he'd probably spread a bad word or 2 about you! Well done for reporting the guy, people like that who have no respect for other road users or pedestrians need to be taught a lesson like that Quote Link to comment Share on other sites More sharing options...
Tony Posted February 8, 2009 Author Report Share Posted February 8, 2009 He took about 10min to get the key in the door.... that chap didn't deserve to be anywhere near the road. Quote Link to comment Share on other sites More sharing options...
SMARTLY Posted February 8, 2009 Report Share Posted February 8, 2009 Probably best to get him to sign something absolving you of responsibility by driving it away and stating the exact condition /fault. Quote Link to comment Share on other sites More sharing options...
Tony Posted February 8, 2009 Author Report Share Posted February 8, 2009 Probably best to get him to sign something absolving you of responsibility by driving it away and stating the exact condition /fault. "Ding"....... sound of penny dropping?...... I'll be in the corner over there>...........................................* if anyone wants to throw bloody obvious stones, i even have disclaimer papers at the centre but never thought to use them.... Quote Link to comment Share on other sites More sharing options...
CIH Posted February 9, 2009 Report Share Posted February 9, 2009 you never know having a disclaimer thrust into his face may convince them to leave the car after all. Quote Link to comment Share on other sites More sharing options...
Janey Posted February 9, 2009 Report Share Posted February 9, 2009 Yep definately think a disclaimer is the way to go especially on client supplied goods - that way you can't later be accused (heaven forbid) if say the car did fall apart on the way home all because he decided he wanted to drive away against your advice and not be able to say "but you let me take it away, it's your fault" Even probably worth it when you find even a minor niggle that way nothing is left to chance - extra paperwork is a pain but if there's the possiblity that one day it could be your saving grace then its worth it and hopefully people may think twice about going against your better judgement Don't forget to do them in duplicate though so they have a copy & you have one to keep on record. Quote Link to comment Share on other sites More sharing options...
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