Tony Posted May 18, 2010 Report Share Posted May 18, 2010 Toyota MR2 SW20 is booked in for possible suspension raising and Geo calibration, the complaint is pants handling and violent bump steer. Turns out the owner has fitted a set of EZ cam camber adjusters and front tie rods, it was immediately evident the issues it had was geometric not suspension.... Anyhoo as you all know we give most cars an hour window for calibration but this MR2 had problems. With the car on the rig it displayed a very hurt car and all four EZ cams had been incorrectly fitted, my option now was to correctly fit the adjusters on a two poster but there's no space to get the car back on the rig, or re-fit the adjusters on the rig and run the rest of the day an hour behind, so what to do? I decided to re-fit the cams on the rig and run an hour late and since i lock the fee this didn't cost the owner a penny extra. My wallet says this is not the way to operate but my gut says i cannot let the owner drive a car in that condition. Additional note Sorry Pete, i know i made the day one hell of a hard day. Quote Link to comment Share on other sites More sharing options...
Rich Posted May 18, 2010 Report Share Posted May 18, 2010 That was very good of you mate, sorting their cockup at your expense...alot of places wouldn't do that. Pete had a hard day then! Quote Link to comment Share on other sites More sharing options...
Tony Posted May 18, 2010 Author Report Share Posted May 18, 2010 Yeah, a real hard day with this one because the incorrectly fitted adjusters defied logic, the more he corrected the worse it got. Quote Link to comment Share on other sites More sharing options...
e4tnu Posted May 18, 2010 Report Share Posted May 18, 2010 Thumbs up to you Tony for sticking with it. It makes such a refreshing change to hear about someone that goes that bit extra for some one. Nice one... Quote Link to comment Share on other sites More sharing options...
Tony Posted May 18, 2010 Author Report Share Posted May 18, 2010 Pete is the one who needs the rewards here, in truth i gave him one hell of a day. Problem i/we have is the customers travel hundreds of miles to us, we have an hour window and this car had real issues.... Some how it just has to happen, poor Pete had to carry this but in my book there was no other option than deal with the car. Quote Link to comment Share on other sites More sharing options...
Rich Posted May 18, 2010 Report Share Posted May 18, 2010 I think 2 ramps are needed! Quote Link to comment Share on other sites More sharing options...
Tony Posted May 18, 2010 Author Report Share Posted May 18, 2010 I think 2 ramps are needed! Or maybe another 25 centres Quote Link to comment Share on other sites More sharing options...
Bazza Posted May 18, 2010 Report Share Posted May 18, 2010 I think 2 ramps are needed! Or maybe another 25 centres or 2 Pete's ....how is the cloning machine coming on Quote Link to comment Share on other sites More sharing options...
SHAHZ Posted May 19, 2010 Report Share Posted May 19, 2010 Good on you mate, its for this reason that people are willing to travel from all over the country for your services, an honest and reliable service, top man Quote Link to comment Share on other sites More sharing options...
Tony Posted May 19, 2010 Author Report Share Posted May 19, 2010 Good on you mate, its for this reason that people are willing to travel from all over the country for your services, an honest and reliable service, top man Got to be done really, it wasn't a good business move but money's not everything is it. Quote Link to comment Share on other sites More sharing options...
dazz33 Posted May 19, 2010 Report Share Posted May 19, 2010 Thants great off WIM to do that....the thing is because you went to the trouble to do it ( agreed at your expense and time ) the bloke will be well chuffed i hope and word off mouth will mean everything when you get all the centres up and running,me thinks he will be a long term customer like all off us @ WIM are... Quote Link to comment Share on other sites More sharing options...
Rich Posted May 19, 2010 Report Share Posted May 19, 2010 Thants great off WIM to do that....the thing is because you went to the trouble to do it ( agreed at your expense and time ) the bloke will be well chuffed i hope and word off mouth will mean everything when you get all the centres up and running,me thinks he will be a long term customer like all off us @ WIM are... Have to agree...it's better to keep long term customers than make a quick buck! Quote Link to comment Share on other sites More sharing options...
phipck Posted May 19, 2010 Report Share Posted May 19, 2010 thats great to hear......again! you seem to be constantly proving your personal business stratagy of moral over material wealth. In my books that puts you way ahead of the game. what was wrong with the way they installed the EZ camber bolts? ive seen them put on the bottom bolt hole before which im sure must cause some issues! Quote Link to comment Share on other sites More sharing options...
Tony Posted May 19, 2010 Author Report Share Posted May 19, 2010 The washer has a tooth that off-sets the bolt, they had been fitted "nut side" rather than "bolt side". Quote Link to comment Share on other sites More sharing options...
SHAHZ Posted May 19, 2010 Report Share Posted May 19, 2010 Thants great off WIM to do that....the thing is because you went to the trouble to do it ( agreed at your expense and time ) the bloke will be well chuffed i hope and word off mouth will mean everything when you get all the centres up and running,me thinks he will be a long term customer like all off us @ WIM are... Word of mouth is the best advertisment for any business Quote Link to comment Share on other sites More sharing options...
phipck Posted May 19, 2010 Report Share Posted May 19, 2010 The washer has a tooth that off-sets the bolt, they had been fitted "nut side" rather than "bolt side". simular reason my local "specialist" couldnt work out my weird camber then, when i checked what they had done (because they said they couldnt get the passanger side front wheel correct) they had rotated the washer tab to the wrong side of the bolt and couldnt get the camber. i really am going to have to save a few pennies and get my mr2 up to you. Quote Link to comment Share on other sites More sharing options...
Tony Posted May 19, 2010 Author Report Share Posted May 19, 2010 The direction the wing faces determines which way the camber adjusts, to be fair the instructions aren't all that, so if they've never seen them before it's an easy mistake......... But not rocket science to figure out either though Quote Link to comment Share on other sites More sharing options...
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