Rich Posted October 28, 2014 Report Share Posted October 28, 2014 When I swapped from the Corolla to the Accord I had £50 refunded but they kept £33 for admin fees so I have £17 in credit. As I wasn't renewing with them I asked for this to be refunded but I've been told they don't issue them if the amount is under £25 and it'll be kept on file as a credit. Can they do this? I definitely won't be using them again if they can, what a cheek!! Quote Link to comment Share on other sites More sharing options...
Tony Posted October 28, 2014 Report Share Posted October 28, 2014 I would say no since it's your money. Their policies have F all to do with you and anyway if they weren't so greedy with the admin fee you could have exceeded £25. Quote Link to comment Share on other sites More sharing options...
Rich Posted October 28, 2014 Author Report Share Posted October 28, 2014 I might email the ombudsman and ask them. Quote Link to comment Share on other sites More sharing options...
Tony Posted October 28, 2014 Report Share Posted October 28, 2014 Thing is Rich is a refund not a credit. Quote Link to comment Share on other sites More sharing options...
SMARTLY Posted October 28, 2014 Report Share Posted October 28, 2014 You need to look at the T&Cs. Quote Link to comment Share on other sites More sharing options...
Rich Posted October 28, 2014 Author Report Share Posted October 28, 2014 Yeah I'll read the small print when I get home! Quote Link to comment Share on other sites More sharing options...
Rich Posted November 10, 2014 Author Report Share Posted November 10, 2014 Just bumping this as a reminder for myself I forgot all about it. Quote Link to comment Share on other sites More sharing options...
Tony Posted November 11, 2014 Report Share Posted November 11, 2014 Get on the case then Quote Link to comment Share on other sites More sharing options...
Rich Posted November 11, 2014 Author Report Share Posted November 11, 2014 I emailed the Ombudsman for advise and whether they are allowed to do this or not and I'll dig out my old policy documents for a read. Quote Link to comment Share on other sites More sharing options...
Tony Posted November 11, 2014 Report Share Posted November 11, 2014 Sorry but i would have been in there like a shot.... It's your money "fact". Quote Link to comment Share on other sites More sharing options...
Rich Posted November 11, 2014 Author Report Share Posted November 11, 2014 If the amount was more then I would've but I have more important things to do than chase £17 so it took a back seat. Quote Link to comment Share on other sites More sharing options...
Tony Posted November 11, 2014 Report Share Posted November 11, 2014 I understand... I mean for me it wouldn't be the money it would be the principle. Quote Link to comment Share on other sites More sharing options...
Rich Posted November 11, 2014 Author Report Share Posted November 11, 2014 Don't worry I'm not letting it go. Quote Link to comment Share on other sites More sharing options...
Sagitar Posted November 11, 2014 Report Share Posted November 11, 2014 It can be a slow process. Just over a year ago I changed my energy supplier and the one from whom I moved made a mess of ending the account and refused to acknowledge that the firm owed me money. In the end I had to go to the ombudsman, but even after a clear judgement in my favour the matter was not dealt with. Today, one year and six days after I closed the account, I got a letter of apology and a promise to pay compensation and re-pay what they still owe me. However, the money has yet to be paid into my bank and I won't cheer until it is. Quote Link to comment Share on other sites More sharing options...
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