brad001 Posted September 25, 2007 Author Report Share Posted September 25, 2007 I will have a go with this. A work colleague suggested this as well. Are there any known issues with BF Goodrich tyres? Cheers Quote Link to comment Share on other sites More sharing options...
Tony Posted September 25, 2007 Report Share Posted September 25, 2007 I will have a go with this. A work colleague suggested this as well. Are there any known issues with BF Goodrich tyres? Cheers Pneumatic drift is very common and all tyres are susceptible to the condition. Quote Link to comment Share on other sites More sharing options...
brad001 Posted September 27, 2007 Author Report Share Posted September 27, 2007 Results are in. Today my Audi centre got the car on the ramps and checked the bits etc. All seemed fine. Then one of the guys took it out for a spin and came back - he confirmed there was an issue. They then measured the height of both sides. The height on the side of the car that had the spring changed was confirmed to be higher. They also came the conclusion that there is a problem with this and the height difference was what is causing the problems. Now this is where it gets interesting - this centre says that they do not change springs in pairs but in this case they would do. BUT - the warranty people are unsure whether they agree and are undecided on whether they should pay for another spring to be fitted! So its a waiting game now to see what the centre can do. But there is no way I will pay that fee. It was not my fault that the spring snapped and they have basically left my car in a worse state than when it went in (sort of). Hats off to the service guy as he was totally on my side, but I am shocked that this is even something to say yes or no on! I should get a response tomorrow. Quote Link to comment Share on other sites More sharing options...
Tony Posted September 28, 2007 Report Share Posted September 28, 2007 If you are a member of the AA or RAC can they email you their recommendation for coil replacement since they are a recognised body in the motor industry. Quote Link to comment Share on other sites More sharing options...
brad001 Posted September 29, 2007 Author Report Share Posted September 29, 2007 Good idea Tony. I just can't believe that they are even considering not paying for it. Quote Link to comment Share on other sites More sharing options...
Tony Posted September 30, 2007 Report Share Posted September 30, 2007 Good idea Tony. I just can't believe that they are even considering not paying for it. It's beyond a joke isn't it!.... What happened to their claim for outstanding customer service? Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 4, 2007 Author Report Share Posted October 4, 2007 I am still awaiting the warranty people on making a decision. Jeez... Quote Link to comment Share on other sites More sharing options...
Tony Posted October 4, 2007 Report Share Posted October 4, 2007 I am still awaiting the warranty people on making a decision. Jeez... Send them a link to this thread...... Maybe if they view their dishonorable actions are in the public gaze they might feel more receptive. wim says Audi! your customer services are financially prejudice against warranty (ignoring internal SOP) so you suck!! Quote Link to comment Share on other sites More sharing options...
Tango Posted October 4, 2007 Report Share Posted October 4, 2007 I am still awaiting the warranty people on making a decision. Jeez... Send them a link to this thread...... Maybe if they view their dishonorable actions are in the public gaze they might feel more receptive. wim says Audi! your customer services are financially prejudice against warranty (ignoring internal SOP) so you suck!! Regarding the warranty issue and costs, is the dealer a franchise or Audi owned? I know with Lexus the dealer is usually quite happy to carry out warranty work because Lexus GB pay for labour and presumably free issue the new parts, so the franchised dealer is actually making money on warranty work. Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 7, 2007 Author Report Share Posted October 7, 2007 Its a proper Audi centre and had a full Audi warranty (not some third party warranty). I talked to the AA and they said change in pairs. I also called 6 random audi centres and all but one said they would change in pairs - the one centre was unsure as there was nobody technical available at the time. Its time to tear into them now so come tomorrow morning I will be placing the call. Quote Link to comment Share on other sites More sharing options...
Tony Posted October 8, 2007 Report Share Posted October 8, 2007 Its a proper Audi centre and had a full Audi warranty (not some third party warranty). I talked to the AA and they said change in pairs. I also called 6 random audi centres and all but one said they would change in pairs - the one centre was unsure as there was nobody technical available at the time. Its time to tear into them now so come tomorrow morning I will be placing the call. Go for it Tiger..... Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 9, 2007 Author Report Share Posted October 9, 2007 Hey guess what? They refused to do the work under warranty. Yay! The poor chap on the other end of the phone must hate me after our 'conversation'. Called customer services and the lady there seems to think I have a case! I was supposed to get a call back today but none as yet. The fight continues... Quote Link to comment Share on other sites More sharing options...
Tony Posted October 9, 2007 Report Share Posted October 9, 2007 Hey guess what? They refused to do the work under warranty. Yay! The poor chap on the other end of the phone must hate me after our 'conversation'. Called customer services and the lady there seems to think I have a case! I was supposed to get a call back today but none as yet. The fight continues... You must be so angry..... All the evidence and problem to boot and still they won't get off the pot! Stick with it mate and remember you are right!! Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 11, 2007 Author Report Share Posted October 11, 2007 FINALLY! It looks like my chat with customer services on Monday has paid off! Audi called this morning and they have agreed to change the spring and supply a courtesy car! I just can't believe its taken this much to get a result. Cheers all! They would not need to change both springs would they? There is 3500 miles difference. He did say that they would measure the front again and if there was a difference they would look at the other. Quote Link to comment Share on other sites More sharing options...
Tony Posted October 11, 2007 Report Share Posted October 11, 2007 FINALLY! It looks like my chat with customer services on Monday has paid off! Audi called this morning and they have agreed to change the spring and supply a courtesy car! I just can't believe its taken this much to get a result. Cheers all! They would not need to change both springs would they? There is 3500 miles difference. He did say that they would measure the front again and if there was a difference they would look at the other. Result Good for you for sticking to your guns and forcing the outcome you was entitled to in the first place. If you can, ensure they also measure the Geometry after the installation. Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 11, 2007 Author Report Share Posted October 11, 2007 Thanks Tony I will see if they can measure the geometry. If not then I will need to find a decent place near Nottingham or Derby that does proper geometry setups........ Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 23, 2007 Author Report Share Posted October 23, 2007 The car has gone in today for a new spring to be fitted to the OSF. I asked for a geometry report ot show it is true but they could not do it. Instead they will measure before and after (unsure how) and put it on a signed document. What was interesting was that on the notes they said the difference was 5mm ! Quote Link to comment Share on other sites More sharing options...
Tony Posted October 23, 2007 Report Share Posted October 23, 2007 The car has gone in today for a new spring to be fitted to the OSF. I asked for a geometry report ot show it is true but they could not do it. Instead they will measure before and after (unsure how) and put it on a signed document. What was interesting was that on the notes they said the difference was 5mm ! All they are going to measure is the body height before and after..... I find it really concerning an Audi main dealer cannot measure the Audi chassis...... Ever more since the chassis is adjustable Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 23, 2007 Author Report Share Posted October 23, 2007 All done. I asked for the details to be on the paperwork. Before and after measurements. According to the counter person it is now measured equal on both sides. Yay! I did not get to test it much driving home due to traffic BUT the car has come back to its former self! It doesn't pull like it used to and feels more positive and solid than before. I just need to get it on the motorway as at 70 it was a bit twitchy before this spring was changed. Once it is fully 'tested' I will report back. Cheers Quote Link to comment Share on other sites More sharing options...
Tony Posted October 23, 2007 Report Share Posted October 23, 2007 Preempting a result i say........... What a hard slog you have had over this issue We said from your first post what was wrong and you had to fight this tooth and nail all the way with seemingly a technically aware manufacturer... Main thing is that now (hopefully) you have your baby back Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 23, 2007 Author Report Share Posted October 23, 2007 Preempting a result i say........... What a hard slog you have had over this issue We said from your first post what was wrong and you had to fight this tooth and nail all the way with seemingly a technically aware manufacturer... Main thing is that now (hopefully) you have your baby back Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 29, 2007 Author Report Share Posted October 29, 2007 Well fully tested the car with a trip to Birmingham and back from Nottingham. Car feels so much more planted, stable and safer at speed! Would I need to get a (proper) wheel alignment check done? Quote Link to comment Share on other sites More sharing options...
Tony Posted October 29, 2007 Report Share Posted October 29, 2007 Well fully tested the car with a trip to Birmingham and back from Nottingham. Car feels so much more planted, stable and safer at speed! Would I need to get a (proper) wheel alignment check done? I would say yes..... After all the trauma the cars gone through it's wise to put closure the entire episode... If only for peace of mind. Quote Link to comment Share on other sites More sharing options...
brad001 Posted October 29, 2007 Author Report Share Posted October 29, 2007 OK cool. Who could you recommend around the Nottingham/Derby area? Quote Link to comment Share on other sites More sharing options...
Tony Posted October 29, 2007 Report Share Posted October 29, 2007 OK cool. Who could you recommend around the Nottingham/Derby area? Unfortunately not...... Thing is all you need is an image of the chassis....If the front toe is wrong then have them correct it..... If anything else is wrong then it's down to Audi to correct it. Quote Link to comment Share on other sites More sharing options...
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