Tony Posted December 12, 2010 Report Share Posted December 12, 2010 Tyres do not fall under the normal "sale of goods act" because the use and fail to use correctly is open to external factors. The manufacture guarantee's the structural performance for five years, this can be proved because every tyre has a date stamped on it, use the tyre after the five years it's "user beware". Fictitious complaint Q: I have a bulge in the side wall A: The construction cannot fail in this manor so an impact is the criminal! Q: I haven't hit anything!! Ok we now have a conflict of interests, the customer is positive he/ she hasn't hit anything and the shop knows the tyre cannot fail in this fashion, so now what? So now what? Assuming the tyre shop disagrees with your complaint you have the right to have the tyre sent back to the manufacture under complaint, the shop will have a complaint form and the return is free, downside is you have to pay for a replacement tyre in the interim period. Is it honest A genuine defective tyre complaint is welcomed by the manufacture because capturing a fault before tyre's blow out is in their interest, in this event the reward is normally 100% What do i get back and how The reward is determined on the remaining tread, this percentage is converted into the cost of a replacement tyre, so if you paid £100 for the replacement tyre that was sent back under complaint the tyre shop will refund you 100% for the replaced tyre? Things get real messy if you replace the complaint tyre with another make. Declined examination In the event the manufacture declines your claim you can request the tyre is returned. You then have rights under the sale of goods act but the body is arbitration within the NTDA who in most cases will favour the manufacturer. In summary Your rights in the sale of goods acts do not apply when it comes to tyres, by example Toshiba wouldn't expect you to use their TV's as a sledge, so certain goods have an expected arena, whereas tyres do not. This open field of genuine use or abuse falls into conflicting communication that can only be dealt with externally of the tyre shop. Quote Link to comment Share on other sites More sharing options...
minkymulbs Posted December 12, 2010 Report Share Posted December 12, 2010 Great post Tony helped me Quote Link to comment Share on other sites More sharing options...
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