Tony Posted April 12, 2006 Report Share Posted April 12, 2006 I had a call today to book an IS200 for a Geometry....... in conversation the Lady explained the Dealer had set the Geometry eight months ago but once again the front tyres are wearing on the inside.... The Dealer was aware that the positions were wrong by 'Manufacturer' and directed the owner to wim because i can deviate from these positions. First i feel really sad that the Dealers know there is a problem but cannot react to it... secondly i feel proud they direct the customer to me.... Well that's great but what about all the others that sufferer the same problem without direction? ......... We will get there eventually. Quote Link to comment Share on other sites More sharing options...
peter026 Posted April 12, 2006 Report Share Posted April 12, 2006 When she arrives, Tony, point her in the direction of LOC and this forum Ah, your fame is spreading. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 12, 2006 Author Report Share Posted April 12, 2006 People power is something i enjoy........ to often decent requests become unanswered via denial or ignorance. Today's example belayed my normal opinion and showed real customer care, i solute the Dealer in question. Quote Link to comment Share on other sites More sharing options...
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