liner33 Posted July 28, 2014 Report Share Posted July 28, 2014 Pretty fuming here really. A few weeks back my wife managed to reverse into a fire escape at work and did this Doesnt look like much but really added up to a substantial bill so we need to claim on insurance , our insurer "AXA" have been excellent really good and arranged the car to go into a VW approved bodyshop Since we had a small scuff on the front bumper we asked the body shop to do that for us and we would pay for it separately So the car was away two weeks and we went to collect on a rainy Saturday and all looked fine with both bumpers , as the car was freshly painted I held off from giving it a good detail for a few weeks to allow the paint to cure Fast Forward to Thursday and I decided to give the car a bit of attention as the wife was away. The repairs to the bumpers are fine , but when I got around to the drivers wing I was shocked A) The drivers wing was perfect , not a mark on it before Its been dented and filled and then painted really poorly , numerous "fish eye" blemishes, a run along the wheelarch and looks like Stevie Wonder checked the paint match Not happy, been onto Axa and they have again been excellent but the bodyshop are denying all knowledge , since Ive had the car from new and polished it frequently I dont think they have a hope, the bodyshop did take extensive pictures of the car when it went in so i suspect they are stuffed as the pics I took clearly show its been painted Quote Link to comment Share on other sites More sharing options...
adam_r Posted July 28, 2014 Report Share Posted July 28, 2014 Thats pretty shoddy stuff tbh. I hope they sort it out for you as i would not be happy either Quote Link to comment Share on other sites More sharing options...
Rich Posted July 28, 2014 Report Share Posted July 28, 2014 Did they damage the wing then, which is why they resprayed it? Was this a bodyshop place chosen by you or AXA? Quote Link to comment Share on other sites More sharing options...
liner33 Posted July 28, 2014 Author Report Share Posted July 28, 2014 I suspect the wing got damaged by them or whilst the car was in their care and they tried to bodge it, there are sandpaper marks under the paint so I think its been filled. All I can say for sure is that the wing was perfect and now its been sprayed, the only time that could have happened was when the car was away getting the other repairs. The bodyshop was chosen by AXA and was VW approved , I had the choice of two and this was the only VW approved one Quote Link to comment Share on other sites More sharing options...
adam_r Posted July 28, 2014 Report Share Posted July 28, 2014 That paint match is awful. Also looks like there is a slight 'wobble' on the arch just as the arch liner meets it, right by the tab.... Very poor job indeed Quote Link to comment Share on other sites More sharing options...
Tony Posted July 29, 2014 Report Share Posted July 29, 2014 To be blunt it looks terrible so i would be fuming if it was my car... The "fish eyes" is due to dust under the paint, can they explain their way out of that? Quote Link to comment Share on other sites More sharing options...
liner33 Posted July 29, 2014 Author Report Share Posted July 29, 2014 I have one of the directors coming out to me today , given the car a quick wash and wipe down I think they are of the opinion that either this happened before or since and I'm trying to stiff them somehow since I keep the car so nice i have dozens of pics showing its condition I even just prior to the accident as do they but we will see Quote Link to comment Share on other sites More sharing options...
Tony Posted July 29, 2014 Report Share Posted July 29, 2014 Don't let them do you over!!! They or someone has some serious internal problems if a customers car is damaged and mended on the quiet! Quote Link to comment Share on other sites More sharing options...
parthiban Posted July 29, 2014 Report Share Posted July 29, 2014 That really is shocking, if VW approved might be worth involving VW or Skoda customer services if they continue to be unhelpful. Quote Link to comment Share on other sites More sharing options...
adam_r Posted July 29, 2014 Report Share Posted July 29, 2014 So how did it go today? Quote Link to comment Share on other sites More sharing options...
liner33 Posted July 29, 2014 Author Report Share Posted July 29, 2014 He accepted its a crap job but not that they did it . They are speaking to insurance company and will get back to me Quote Link to comment Share on other sites More sharing options...
Rich Posted July 30, 2014 Report Share Posted July 30, 2014 Hopefully they sort it out then or agree for you to take it somewhere else. Can't believe they are VW approved! Quote Link to comment Share on other sites More sharing options...
SMARTLY Posted July 30, 2014 Report Share Posted July 30, 2014 Quote Link to comment Share on other sites More sharing options...
Tony Posted July 30, 2014 Report Share Posted July 30, 2014 Quote Link to comment Share on other sites More sharing options...
parthiban Posted July 30, 2014 Report Share Posted July 30, 2014 Unbelievable but not entirely surprising - if you have photo evidence though surely it's going to be impossible for them to disprove. Quote Link to comment Share on other sites More sharing options...
liner33 Posted July 30, 2014 Author Report Share Posted July 30, 2014 It's clear that it's been recently painted due to lack of stone chips . I kinda get their point that it could be someone else's shoddy job but as I said to the chap "if some else had done this job then I would be speaking to them" Quote Link to comment Share on other sites More sharing options...
Tony Posted July 31, 2014 Report Share Posted July 31, 2014 Didn't they walk round the car with an inspection sheet before they took responsibility for it? Quote Link to comment Share on other sites More sharing options...
liner33 Posted July 31, 2014 Author Report Share Posted July 31, 2014 Yes and took lots of photos Quote Link to comment Share on other sites More sharing options...
Tony Posted July 31, 2014 Report Share Posted July 31, 2014 Isn't that the evidence you need? How can they dispute it. Quote Link to comment Share on other sites More sharing options...
liner33 Posted July 31, 2014 Author Report Share Posted July 31, 2014 The car was back three weeks , think that's the concern they have But as an update they have agreed to sort it out next month , so fingers crossed Quote Link to comment Share on other sites More sharing options...
parthiban Posted August 1, 2014 Report Share Posted August 1, 2014 Good news, hope it gets sorted easily. Quote Link to comment Share on other sites More sharing options...
Rich Posted August 1, 2014 Report Share Posted August 1, 2014 Good news they've agreed to sort it - I bet they will give it extra attention, I'd imagine most people wouldn't have spotted that so they probably thought they'd get away with it. Quote Link to comment Share on other sites More sharing options...
Tony Posted August 1, 2014 Report Share Posted August 1, 2014 I don't suppose they explained what had happened to the paint? Quote Link to comment Share on other sites More sharing options...
parthiban Posted August 1, 2014 Report Share Posted August 1, 2014 I don't suppose they explained what had happened to the paint? Even though they've agreed to sort it I can't imagine they'd ever admit to actually doing it. Quote Link to comment Share on other sites More sharing options...
Tony Posted August 2, 2014 Report Share Posted August 2, 2014 Sort of a "good will" type of confession then. Quote Link to comment Share on other sites More sharing options...
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