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Wrong name on V5


Rich
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Just received the V5 for the Lexus and the dealer has put my name down as the registered keeper! I told them several times the missus name is going on there!

 

I've tried phoning the DVLA and I just get a standard message about changing the name on the form. I can't actually get through to speak to someone.

 

What I want to know is can I change the name without it affecting the number of registered keepers? I think I also need to tell the insurance company as the missus is down as the registered keeper.

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I've sent it back with a letter so will see what they say. I'm not sure whether to tell the insurance or not, I suppose it's better to be safe than sorry, although I can't really see it making a difference if a claim was made.

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Not yet, I've mainly been dealing with them via email so I have a 'paper' trail but I'll ring them if I get no reply this week.

 

Good idea to do this but I generally call to get things moving quickly and send a follow up email after every call summarising what was discussed.

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I got a reply this evening, he had been off :) He said the best thing to do is send it back to the DVLA with a letter like I have, otherwise it'll just prolong it sending it back to them first.

 

Handbook is in the post :)

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  • 4 weeks later...

Just an update.

 

I got a letter back from the DVLA last week and they said they need proof of insurance to consider changing the name. I emailed them this but as we took the insurance out a week after buying it they wouldn't accept it. The date my name was put on the V5 was when we viewed the car and agreed to buy.

 

I have now got to get a letter from the dealer saying it should've been in the missus name, not mine and it was their mistake. I emailed the guy at Lexus but had no reply, phoned up and he's got a few days off so someone else is going to try and sort it out for me. What a faff!  :banghead:

 

Otherwise they will only change it by adding another new keeper.

 

Also the handbook went missing in the post so I'm waiting for another one!  :rolleyes:

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