Tony Posted May 31, 2017 Report Share Posted May 31, 2017 The car is a Smart with a not uncommon complaint a broken front coil Book time was one hour due to the fact the headlight needs to be removed because the turret is behind the lights Problem we had if the whole front clam needs to be removed to remove the lights Due to the location of the damper top mount nothing would move the nylock nut, we couldn't use heat, air tools no good so we needed to cut the nylock nut In addition to removing the clam we had to remove the aerial but guess what..... It was stuck leaving us with the only solution to brake it All in all we lost out time wise and had to pay for items we had to brake Quote Link to comment Share on other sites More sharing options...
Rich Posted May 31, 2017 Report Share Posted May 31, 2017 What a poor design. Didn't you explain to the customer it might take longer than the book time? Quote Link to comment Share on other sites More sharing options...
SMARTLY Posted May 31, 2017 Report Share Posted May 31, 2017 Smart sometimes pay for those under an Eskulab claim even outside warranty. Quote Link to comment Share on other sites More sharing options...
Tony Posted May 31, 2017 Author Report Share Posted May 31, 2017 What a poor design. Didn't you explain to the customer it might take longer than the book time? Couldn't really since the customer agreed to the price, adding more could read misleading. Quote Link to comment Share on other sites More sharing options...
P4UL T Posted May 31, 2017 Report Share Posted May 31, 2017 Some you win, some you loose huh? Quote Link to comment Share on other sites More sharing options...
Tony Posted May 31, 2017 Author Report Share Posted May 31, 2017 Well if anything we learned by it but it's a costly lesson though. Quote Link to comment Share on other sites More sharing options...
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