parthiban Posted April 14, 2014 Report Share Posted April 14, 2014 My dad had to change the front tyres on the Prius quite urgently so took it locally - and they appear to have done this. Took the car back and they are claiming it is not their fault, they have jacked the car in the correct place so have done nothing wrong. They also claim that the sill must have been weakened somehow, and that's what caused this. What's the best way to deal with this? I'm thinking about taking it to the dealer to get some kind of written assessment done but does anyone have any thoughts? Quote Link to comment Share on other sites More sharing options...
Rich Posted April 14, 2014 Report Share Posted April 14, 2014 They shouldn't be jacking it from there but where the 2 notches are instead. That's where the scissor jack goes so it should be more reinforced. Quote Link to comment Share on other sites More sharing options...
parthiban Posted April 14, 2014 Author Report Share Posted April 14, 2014 That's what I said but they still claim to have done nothing wrong. Should they even be jacking on that bit that sticks down though? The OEM jack has a cut in the top so it straddles it, it's using the parts either side of it to jack the car, and not that sticking down bit itself (not really sure what to call it!) Quote Link to comment Share on other sites More sharing options...
parthiban Posted April 14, 2014 Author Report Share Posted April 14, 2014 Just found this diagram which seems to suggest the same thing - also shows that you need to use a rubber block. Can't see how they can dispute this, really pi**ed off (my dad now understands why I come all the way to WIM for tyres!) Quote Link to comment Share on other sites More sharing options...
Tony Posted April 14, 2014 Report Share Posted April 14, 2014 It's clearly incorrect jacking no if's no buts..... How come there's no witness marks on the actual jacking point? I would be absolutely fuming. Stand your ground mate, get the area managers number or the MD. Even in the image displayed they still use the key lift points with "rubber mats" on the contact point. Does their trolley jacks have rubber mats? Quote Link to comment Share on other sites More sharing options...
Rich Posted April 14, 2014 Report Share Posted April 14, 2014 Yes you can use those points for a normal trolley jack or the central points if it has them and then put axle stands on the sills. With a rubber pad on it's fine but even the cheap trolley jacks have cut outs to sit over the sill but they may leave a mark. Quote Link to comment Share on other sites More sharing options...
parthiban Posted April 14, 2014 Author Report Share Posted April 14, 2014 They claimed they use blocks sometimes but I didn't see any and the jacks the manager showed me just had a slightly curved flat metal plate. Just got off the phone with the Toyota dealer and he knew what I was talking about before I even finished explaining - seemingly this is quite a common thing! They said it's all outlined clearly in the owner's manual, will check that and head back down there with it later in the week. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 14, 2014 Report Share Posted April 14, 2014 Name and shame, who did the bad deed Quote Link to comment Share on other sites More sharing options...
parthiban Posted April 14, 2014 Author Report Share Posted April 14, 2014 Name and shame, who did the bad deed PM sent - I'll hold back from publicly naming and shaming for now and allow them one final chance to redeem themselves. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 14, 2014 Report Share Posted April 14, 2014 Pm received.... Let's see how powerful wim can be in this arena Quote Link to comment Share on other sites More sharing options...
parthiban Posted April 14, 2014 Author Report Share Posted April 14, 2014 Pm received.... Let's see how powerful wim can be in this arena And reply sent - thanks again! Quote Link to comment Share on other sites More sharing options...
Tony Posted April 14, 2014 Report Share Posted April 14, 2014 The ball is rolling..... I've already spoken to the manager, awaiting a call from the area manager now Quote Link to comment Share on other sites More sharing options...
liner33 Posted April 14, 2014 Report Share Posted April 14, 2014 Be careful about publishing too much on the net , it may prejudice a claim Quote Link to comment Share on other sites More sharing options...
Tony Posted April 15, 2014 Report Share Posted April 15, 2014 Vital information has been kept out of sight so not to impair any claim or literation. Quote Link to comment Share on other sites More sharing options...
liner33 Posted April 15, 2014 Report Share Posted April 15, 2014 Yes but you were suggesting he name and shame = BAD idea!! Quote Link to comment Share on other sites More sharing options...
Tony Posted April 15, 2014 Report Share Posted April 15, 2014 That's typical me getting angry but on reflection it wasn't wise.... Nevertheless information was passed out of sight and the company in question has agreed to resolve the complaint....... With a little poke from me 1 Quote Link to comment Share on other sites More sharing options...
Rich Posted April 15, 2014 Report Share Posted April 15, 2014 Well done Tony Quote Link to comment Share on other sites More sharing options...
Gordon Posted April 15, 2014 Report Share Posted April 15, 2014 Nice one well done Tony Quote Link to comment Share on other sites More sharing options...
Tony Posted April 16, 2014 Report Share Posted April 16, 2014 Quote Link to comment Share on other sites More sharing options...
parthiban Posted April 16, 2014 Author Report Share Posted April 16, 2014 Sorry about my late response, been really busy the last few days. Have to say a massive thank you to Tony for flexing his tyre related muscles and sorting this! Can't thank him enough for saving me a huge heap of hassle, as mentioned above the garage has agreed for me to get a repair estimate and pay the cost of the required works. Big thanks to Tony! Quote Link to comment Share on other sites More sharing options...
Tony Posted April 16, 2014 Report Share Posted April 16, 2014 Team work that's all mate Quote Link to comment Share on other sites More sharing options...
adam_r Posted April 16, 2014 Report Share Posted April 16, 2014 well done Tony. I guess you stated their error, and how it should have been avoided. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 17, 2014 Report Share Posted April 17, 2014 Well sort of.... The workshop foreman was voted to deal with me rather than the area manager ( coward ) and i just broke his argument down to the point he simply agreed to repair the car as a sign of good faith. In truth no business is perfect and if anyone claims to be perfect their a bloody liar. Fact is we can all make mistakes hence the reason we insure our cars but when and i do mean when something goes wrong it's how it's dealt with that really matters. In my book it's handled this way.... 1: Pull your knickers down 2: Hold your hand up high 3: Correct the error 4: Learn by the error Their are exceptions though If for example a customer said you balanced the front wheels and now the radio doesn't work then i wouldn't hold my hand up to that. I would help to get it fixed but i wouldn't pay for it. Quote Link to comment Share on other sites More sharing options...
parthiban Posted April 22, 2014 Author Report Share Posted April 22, 2014 Quick update, car is heading into Toyota this afternoon to get an estimate done, the bodyshop guy said they just did the same thing on an iQ a few weeks ago! He also said that he's fairly certain it'll need a replacement wing, once it buckles like that due to the jacking the wing will be bent out of shape and cannot be repaired. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 23, 2014 Report Share Posted April 23, 2014 So they have a history for damage then ...... Shame about the wing, just be sure the respray matches correctly. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.